FAQs

You’ve got questions, and we’ve got the answers.
  • How do I set up an account?

    A Firma FX Specialist can set up your account, usually within 24 hours. Click here to have someone follow up with you, or call us at one of our offices around the world to get the process started.   

  • How do I protect myself against currency fluctuations?

    No two businesses are alike. Every company in every industry has distinct workflows that are prone to unique currency risks. Maybe your unusual payment schedule leaves you exposed to wildly fluctuating currency rates, or perhaps the sheer quantity of different currencies in which you accept payments makes it difficult to predict your sales margins. At Firma, our FX Specialists work alongside you to help you develop and execute a strategy to help protect your business from market volatility.

  • Does Firma handle Forward Contracts?

    Yes. Firma is an industry leader in forward contracts. Using this hedging tool, we create a customized contract that lets you buy or sell an agreed upon amount of foreign currency, at a pre-determined rate, for a specific length of time.

  • What if I have several foreign currency payables?

    A Firma FX Specialist can handle this for you. Simply provide a list of your payees and the amounts payable to each, and we can ensure payments are transferred quickly, securely and at a great rate every time. 

  • What should I do with my foreign currency receivables?

    Firma ensures you can send and receive your money, no matter the method or location. If you hold a foreign currency account, simply let us know when you receive the funds, and we will exchange them into your required currency. A Firma FX Specialist can accurately trace and verify any of your transactions whether by wire or EFT. 

  • Can Firma deposit directly into my account?

    Yes. Firma can deposit directly into your account using several deposit methods. Some are global and some are specific to certain markets. Wherever you are, we can tailor a solution to meet your needs.

  • How do Firma wire transfers work?

    We use the SWIFT international payment network, the same international wire service as all major financial institutions. Transfers are secure and reliable.

  • How long has Firma been in business?

    Established in 1998 in Edmonton Alberta, Firma has grown to be become a global company, with locations around the world. Firma’s head office continues to be located in Edmonton Alberta today.