FIRMA Foreign Exchange Corporation Ltd. is committed to working with you to find a fair and equitable resolution to any concerns that you may have about our products or services. We ask that your first contact regarding questions or concerns be with your trader at FIRMA Foreign Exchange. If you feel that we have not found a suitable resolution at this level, please contact us at:

FIRMA Foreign Exchange Corporation
Compliance Department
Suite 801, Level 8, 2 Bulletin Place
Sydney NSW, 2000
customerfeedback@firmafx.com

If you feel that FIRMA has not met your concerns in a fair and equitable way, you may lodge a complaint:

Phone: 1800 931 678 (free call)
Address: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001 
Email: info@afca.org.au 
Website: www.afca.org.au